STAKEHOLDER

Board of Directors' report frequency and dates

The 2023 Report on Communication with Stakeholders was reported to and approved by the Board of Directors on 23 February 2024.
The 2024 Report on Communication with Stakeholders was reported to and approved by the Board of Directors on 20 February 2025.

The Major Stakeholders and The Topics of Interest
Stakeholder Topics of Interest Channels and approaches to collaboration Y2023 Communication Effectiveness Y2024 Communication Effectiveness
Bank
  1. Customer health and safety
  2. Economic performance
  3. Product and service labeling
  4. Product traceability and tracking
  5. Sustainable Development Strategy and Risk Management
  1. Annual General Meeting
  2. Regular financial reports/annual reports/ESG reports
  3. Official website disclosure
  4. Announcement of material information as required by the authorities
  5. Financial Dept.： Miss Lin (02)2721-6600 ext.8953
  1. Held one shareholders' meeting in 2023.
  2. Held one corporate investor conference in 2023.
  3. Publish financial reports quarterly.
  4. A total of 26 material information announcements were released in 2023.
  5. Publish the sustainability report annually.
  1. Held one shareholders' meeting in 2024.
  2. Held twice corporate investor conference in 2024.
  3. Publish financial reports quarterly.
  4. A total of 18 material information announcements were released in 2024.
  5. Publish the sustainability report annually.
Supplier
  1. Compliance with environmental protection regulations
  2. Customer health and safety
  3. Product and service labeling
  4. Product traceability and tracking
  5. Economic performance
  6. Product Innovation
  1. Occasional Vendor meetings
  2. Official website disclosure
  3. Annual Vendor Review
  4. Regular financial ports/annual reports/ESG reports
  5. General Affairs Dept.： Miss Su   (02)2721-6600 ext.8970
  1. In 2023, the company collaborated with 11 domestic first-tier OEMs, all of which underwent evaluation. The evaluation coverage was 100%, and all results were deemed satisfactory.
  2. In 2023, evaluations were conducted for two second-tier suppliers, including one raw material supplier and one material supplier. All evaluation results were deemed satisfactory.
  3. Publish financial reports quarterly.
  1. In 2024, the company collaborated with 11 domestic first-tier OEMs, all of which underwent evaluation. The evaluation coverage was 100%, and all results were deemed satisfactory.
  2. In 2024, evaluations were conducted for two second-tier suppliers, including one raw material supplier and one material supplier. All evaluation results were deemed satisfactory.
  3. Publish financial reports quarterly.
Government Agencies
  1. Compliance with environmental regulations
  2. Product safety
  3. Economic performance
  4. Sustainable Development Strategy and Risk Management
  5. Product traceability and tracking
  1. Decree dissemination meetings
  2. Official Documents and Correspondence
  3. Spokesman：Miss Hsu (02)2721-6600 ext.8980
  1. Tait's own brand has independently established a traceability and tracking system, enabling traceability of upstream suppliers and distributors through product batch numbers.
  2. In 2023, a total of six primary processing factories were engaged, accounting for 100% of the tea leaf procurement volume. Fresh tea leaves were sent to the primary processing factories for initial processing. Each batch of processed tea underwent pesticide residue testing and was accepted only if it met the required standards.
  3. Tait has established the "Integrity Management Guidelines" and the "Procedures for Ethical Business Practices and Code of Conduct" in accordance with the "Ethical Corporate Management Best Practice Principles for TWSE/TPEx-Listed Companies." These guidelines regulate unethical behavior by vendors and stakeholders and include disciplinary measures for violations. A reporting and complaint mechanism is also in place, allowing reports to be submitted to the audit office. The company's official website discloses a whistleblowing email and hotline to ensure effective implementation.
  4. Publish financial reports quarterly.
  1. Tait's own brand has independently established a traceability and tracking system, enabling traceability of upstream suppliers and distributors through product batch numbers.
  2. In 2024, a total of six primary processing factories were engaged, accounting for 100% of the tea leaf procurement volume. Fresh tea leaves were sent to the primary processing factories for initial processing. Each batch of processed tea underwent pesticide residue testing and was accepted only if it met the required standards.
  3. Tait has established the "Integrity Management Guidelines" and the "Procedures for Ethical Business Practices and Code of Conduct" in accordance with the "Ethical Corporate Management Best Practice Principles for TWSE/TPEx-Listed Companies." These guidelines regulate unethical behavior by vendors and stakeholders and include disciplinary measures for violations. A reporting and complaint mechanism is also in place, allowing reports to be submitted to the audit office. The company's official website discloses a whistleblowing email and hotline to ensure effective implementation.
  4. Publish financial reports quarterly.
Employees
  1. Compliance with environmental protection regulations
  2. Customer health and safety
  3. Product and service labels
  4. Product traceability and tracking
  5. Economic performance
  6. Relations between labor and employer
  1. Regular welfare committees
  2. Regular labor-management meetings
  3. Employee communication channels
  4. Announcement of changes in rewards and sanctions
  5. Human Resources Dept.： Miss Tasi   (02)2721-6600 ext.513
  1. Hold at least four Welfare Committee meetings annually.
  2. Hold at least four labor-management meetings annually.
  1. Hold at least four Welfare Committee meetings annually.
  2. Hold at least four labor-management meetings annually.
Customer
  1. Economic performance
  2. Sustainable Development Strategy and Risk Management
  3. Customer health and safety
  4. Product and service labeling
  5. Product Innovation
  6. Compliance with environmental regulations
  1. Customer service hotline and mailbox
  2. Information on the official website
  3. Regular ESG reports
  4. Sales Dept. ：Mr. Shen  (02)2721-6600 ext.304
  5. Consumer Service Line  0800-652-008
  1. In 2023, a total of 393 customer complaints were received. These cases were categorized based on responsibility attribution into consumer-related, process-related, distribution, marketing, procurement, and research. Among them, 65 cases were identified as process-related deficiencies. Of these, 54 cases were attributed to the original brand company, and feedback was provided to the company with requests for improvement. The remaining 11 cases were related to the company’s own brand, all of which have been resolved. There were no major customer complaints.
  2. Publish financial reports quarterly.
  1. In 2024, a total of 397 customer complaints were received, of which 96 were identified as process-related deficiencies. Among these, 83 cases were caused by the original brand company, and we have reported the issues to them and requested improvements. The remaining 13 cases were related to our own brand, all of which have been fully resolved.
  2. Publish financial reports quarterly.
TOP
Customer Service Hotline：0800-652-008

Company Tel：+886-2-2721-6600

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