STAKEHOLDER

Board of Directors' report frequency and dates

The Annual Sustainability Report 2021 was reported to and approved by the Board of Directors on 24 February 2023.
The Annual Sustainability Report 2022 was reported to and approved by the Board of Directors on 23 February 2024.

The Major Stakeholders and The Topics of Interest
Stakeholder Topics of Interest Channels and approaches to collaboration Communication Effectiveness
Bank
  1. Customer health and safety
  2. Economic performance
  3. Product and service labeling
  4. Product traceability and tracking
  5. Sustainable Development Strategy and Risk Management
  1. Annual General Meeting
  2. Regular financial reports/annual reports/ESG reports
  3. Official website disclosure
  4. Announcement of material information as required by the authorities
  5. Financial Dept.： Miss Lin (02)2721-6600 ext.8953
  • 1.Shareholder meeting in Y2023 and in Y2024
  • 2.Institutional Investor Conference n Y2023 and in Y2024
  • 3.Financial reports are announced on a quarterly basis.
  • 4.In the fiscal year 2022, a total of 14 significant announcements and 9 disclosures were released. In the fiscal year 2023, a total of 26 significant announcements and 19 disclosures were released.
  • 5.We publish an annual sustainability report and have already released the ESG report for Y2021 and Y2022.
Supplier
  1. Compliance with environmental protection regulations
  2. Customer health and safety
  3. Product and service labeling
  4. Product traceability and tracking
  5. Economic performance
  6. Product Innovation
  1. Occasional Vendor meetings
  2. Official website disclosure
  3. Annual Vendor Review
  4. Regular financial ports/annual reports/ESG reports
  5. General Affairs Dept.： Miss Su   (02)2721-6600 ext.8970
  • 1-1.The number of domestic first-tier OEMs with which we cooperated in FY 2021 was 10, and 10 were evaluated. 100% of them were evaluated, and the evaluation results were all satisfactory. 
  • 1-2.The number of domestic first-tier OEMs with which we cooperated in FY 2022 was 9, and 9 were evaluated. 100% of them were evaluated, and the evaluation results were all satisfactory. 
  • 2-1.In FY 2021, 5 second-tier vendors were evaluated, including 3 raw material suppliers, 2 material suppliers and 1 food additive manufacturer, all of which passed the evaluation.
  • 2-2.In FY 2022, 1 second-tier vendors were evaluated, including 1 raw material suppliers, all of which passed the evaluation.
  • 3-1.We publish an annual sustainability report and have already released the ESG report for the year 2021.
  • 3-2.We publish an annual sustainability report and have already released the ESG report for the year 2022.
Government Agencies
  1. Compliance with environmental regulations
  2. Product safety
  3. Economic performance
  4. Sustainable Development Strategy and Risk Management
  5. Product traceability and tracking
  1. Decree dissemination meetings
  2. Official Documents and Correspondence
  3. Spokesman：Miss Hsu (02)2721-6600 ext.8980
  • 1.Currently Tait's own brands have their own traceability systems in place, which allow them to trace their products back to the previous level of Vendor and Distributor through the product lot number.
  • 2-1.In terms of product quality traceability, in 2021, there are 5 cooperating tea factories, accounting for 100% of the tea intake.
  • 2-2.In terms of product quality traceability, in 2022, there are 6 cooperating tea factories, accounting for 100% of the tea intake.
  • 3.From the time the tea leaves are harvested to the tea factories, they will be tested for pesticide residues before they are accepted. Tait Marketing & Distribution Co., Ltd. will conduct pesticide residue tests on each batch of tea leaves before they are accepted for production. Each batch of tea leaves is tested for pesticide residues three times before it is put into production.
  • 4-1.We publish an annual sustainability report and have already released the ESG report for the year 2021.
  • 4-2.We publish an annual sustainability report and have already released the ESG report for the year 2022.
Employees
  1. Compliance with environmental protection regulations
  2. Customer health and safety
  3. Product and service labels
  4. Product traceability and tracking
  5. Economic performance
  6. Relations between labor and employer
  1. Regular welfare committees
  2. Regular labor-management meetings
  3. Employee communication channels
  4. Announcement of changes in rewards and sanctions
  5. Human Resources Dept.： Miss Tasi   (02)2721-6600 ext.513
  • 1.We hold at least four welfare committee meetings annually.
  • 2.We hold labor-management meetings at least once a year.
Customer
  1. Economic performance
  2. Sustainable Development Strategy and Risk Management
  3. Customer health and safety
  4. Product and service labeling
  5. Product Innovation
  6. Compliance with environmental regulations
  1. Customer service hotline and mailbox
  2. Information on the official website
  3. Regular ESG reports
  4. Sales Dept. ：Mr. Shen  (02)2721-6600 ext.304
  5. Consumer Service Line  0800-652-008
  • 1-1.Of the 252 complaints in 2021, 27 cases were determined to be process errors and were improved.
  • 1-2.Of the 251 complaints in 2022, 28 cases were determined to be process errors and were improved.
  • 2-1.We publish an annual sustainability report and have already released the ESG report for the year 2021.
  • 2-2.We publish an annual sustainability report and have already released the ESG report for the year 2022.
TOP
Customer Service Hotline：0800-652-008

Company Tel：+886-2-2721-6600

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